Refund policy
At P&Fsupplies Ltd, we take great pride in ensuring every order is handled with care, accuracy, and quality. Each item is carefully checked before dispatch to guarantee it matches your order and meets our brand standards.
1. Refunds & Returns Eligibility
We only offer refunds or returns if an error or mistake has been made on our behalf.
This includes:
- You received the wrong item, size, or colour than what you ordered.
- The item arrived damaged or faulty due to our handling before shipment.
- The item was incorrectly listed or described on our website.
If your situation matches one of the above, please contact us within 7 days of receiving your order with your order number and clear evidence (e.g., photos or videos).
2. Non-Returnable Items
For hygiene, authenticity, and resale reasons, we cannot accept returns or issue refunds for:
- Orders where the correct item was sent.
- Items showing signs of wear, use, or alteration after delivery.
- Orders placed in error by the customer (e.g., wrong size or product).
- Any item purchased during flash sales, promotions, or discounted events.
3. Process for Approved Returns
Once your return request is approved:
- We will provide a return address and instructions.
- Returned items must be sent back in original packaging, unworn and unused.
- After inspection, we’ll issue either a replacement or a full refund (including standard postage, if applicable).
4. Processing Time
Approved refunds will be processed within 5–7 working days of receiving your returned item. Refunds will be made via your original payment method.
5. Contact Us
If you believe an error has been made with your order, please reach out via:
📧 pnfsuppliesbusiness@gmail.com
