FREQUENTLY ASKED QUESTIONS

At P&F Supplies, we’re committed to making your shopping experience simple, transparent, and secure. Whether you have questions about product authenticity, shipping, returns, payment options, or order tracking, you’ll find the answers here. If you need further assistance, our customer support team is available via WhatsApp, email, or Instagram and aims to respond as quickly as possible.

General information

Shipping & Delivery

Return & Refunds

Who is P&F SUPPLIES

P&F Supplies is a UK-based retailer specialising in authentic designer clothing, footwear, accessories and premium technology. Our mission is to make highly sought-after products more accessible by offering competitive prices, excellent customer service and a secure online shopping experience.

We are passionate about delivering genuine products, building long-term relationships with our customers and maintaining complete transparency throughout the buying process. Whether you’re shopping for the latest designer fashion or premium technology, we’re committed to providing quality products backed by reliable service.

Are all your products authentic ?

At P&F Supplies, authenticity is at the heart of everything we do. Every product we sell is carefully sourced through trusted suppliers and undergoes an authentication process before being listed for sale and again before dispatch. We are committed to supplying only genuine products and stand behind the authenticity of every order. Where available, proof of purchase, receipts, or original packaging may also be provided. Customer trust is our highest priority, which is why we never knowingly sell counterfeit or unauthorised products.

Do you offer personal shopping or proxy services ?

Yes. In addition to the products listed on our website, P&F Supplies offers a personal shopping and proxy service designed to help customers source products that may be difficult to find or currently unavailable online.

If you’re searching for a specific designer item, trainer, accessory or technology product, simply contact our team with the details. We’ll do our best to source the item through our trusted supplier network and provide you with a competitive quotation. Availability depends on stock and supplier availability.

Contact - 07721876325

C

How can i contact P&F Supplies

Our customer support team is here to help with any questions before or after your purchase. You can contact us through any of the following methods:

📞 Phone/WhatsApp: 07721 876325

📧 Email: pnfsuppliesbusiness@gmail.com

📱 Instagram: @pnfsupplies

💬 Live Chat: Available directly on our website during business hours.

We aim to respond to all enquiries as quickly as possible and provide fast, reliable support for every customer.

Do you have a physical store ?

P&F Supplies operates from our Nottingham office, where we manage order processing, customer support and product sourcing. While we primarily operate as an online retailer, we also welcome customers to visit us by appointment only.

You can book a slot to:

🛍️ View selected products in person
📦 Collect local orders (Nottingham)
👤 Enjoy a personalised shopping experience with a member of our team

To arrange an appointment, simply contact us via:

📞 WhatsApp/Phone: 07721 876325

📧 Email: pnfsuppliesbusiness@gmail.com

Why should i shop with P&F Supplies

At P&F Supplies, we’re committed to providing a premium shopping experience built on trust, transparency and customer satisfaction. Every order is handled with care, from sourcing and authentication through to secure packaging and tracked delivery.

When you shop with us, you benefit from:

✔ Authentic products sourced through trusted suppliers
✔ Secure checkout with trusted payment providers
✔ Fast, tracked UK and international shipping
✔ Dedicated customer support via phone, WhatsApp, email, Instagram and live chat
✔ A growing reputation for quality products and reliable service
✔ Competitive pricing across designer fashion and premium technology

Our goal is to provide every customer with confidence and peace of mind from the moment they place an order until it arrives at their door.

How long does delivery take ?

At P&F Supplies, we aim to dispatch all in-stock orders as quickly as possible. All orders are dispatched within a maximum of 4 working days, with many being sent sooner depending on stock availability and order volumes.

Once your order has been dispatched, all UK orders are sent using a next working day delivery service with one of our trusted courier partners. You’ll receive a dispatch confirmation email containing your tracking details, allowing you to monitor your parcel every step of the way.

Please note that while we use next working day delivery services, delivery times may occasionally be affected by factors outside of our control, such as courier delays, adverse weather conditions or public holidays.

What should i do if my order is delyed or hasn't arrived ?

If your order hasn’t arrived within the expected delivery timeframe, we recommend first checking your Royal Mail tracking information using the tracking number provided in your dispatch confirmation email or by visiting our Order Tracking page on our website.

If your tracking hasn’t updated, your parcel appears delayed, or you require further assistance, please contact our customer support team as soon as possible via live chat ,whatsapp ,or email. We’ll investigate the shipment with Royal Mail and keep you informed throughout the process until your order has been successfully delivered.

Our priority is to ensure every customer receives their order safely and as quickly as possible, and we’ll always do our best to resolve any delivery issues promptly.

How can i track my order ?

You can track your order in two ways:

Using the Royal Mail tracking number attached to your dispatch confirmation email.
Using our built-in Order Tracking
TRACK YOUR ORDER HERE
While we use a next working day delivery service after dispatch, delivery times may occasionally be affected by circumstances outside of our control, such as adverse weather conditions, public holidays or courier delays. If you have any concerns about your delivery, our customer support team is always happy to help.

Do you ship internationally ?

Yes. P&F Supplies proudly ships to a wide range of international destinations. Shipping costs and estimated delivery times are calculated automatically at checkout based on your delivery address.

Please note that international customers may be responsible for any customs duties, import taxes or local handling fees charged by their country’s customs authority. These charges are not included in your order total and are the responsibility of the recipient where applicable.

If you’re unsure whether we ship to your country or have any questions regarding international delivery, please contact our customer support team before placing your order and we’ll be happy to assist.

Can i collect my order

Yes. We offer local order collection from our Nottingham office by appointment only.

Once your order is ready, our team will contact you to arrange a convenient collection time. Collection appointments allow customers to collect their orders safely and efficiently.

Customers can also book an appointment to:

🛍️ View selected products in person
📦 Collect local orders (Nottingham)
👤 Enjoy a personalised shopping experience with a member of our team

To arrange an appointment, please contact us via:

📞 Phone & WhatsApp: 07721 876325

📧 Email: pnfsuppliesbusiness@gmail.com

Appointments are subject to availability and must be confirmed by a member of our team before attending.

What is your returns policy ?

At P&F Supplies, customer satisfaction is important to us. If you wish to request a return, you must contact our customer support team within 24 hours of receiving your order.

To be eligible for a return, your item must:

  • Be unworn, unused and in its original condition.
  • Include all original tags, packaging and accessories where applicable.
  • Show no signs of wear, damage, odours or alterations.
  • Be returned in the same condition in which it was received.

All return requests are reviewed individually, and returns that do not meet these conditions may not be accepted.

How do i request a return ?

If you wish to request a return, please contact our customer support team within 24 hours of receiving your order.

You can contact us via:

📞 Phone & WhatsApp: 07721 876325 (tel:07721%20876325)

📧 Email: mailto:pnfsuppliesbusiness@gmail.com

📱 Instagram: @pnfsupplies

💬 Live Chat: Available directly on our website.

Once your request has been reviewed, our team will provide you with the appropriate return instructions and return address if your request is approved.

Can I exchange an item?

Exchanges

Yes, exchanges may be available, subject to stock availability.

If you would like to exchange your item for a different size, colour, or product, please contact our customer support team within 24 hours of receiving your order. We will do our best to accommodate your request where stock is available.

Please note that a £15 administration fee applies to all size exchanges. This fee covers the processing and handling of your exchange.

All exchanges are subject to product availability.

What if I receive a damaged, faulty or incorrect item?

If your order arrives damaged, develops a fault or you receive the incorrect item, please contact us within 24 hours of delivery.

To help us resolve the issue quickly, please include:

Your order number.
A description of the issue.
Clear photographs of the item and its packaging.

Once we’ve reviewed the information, we’ll work with you to arrange a replacement, exchange or refund where appropriate. Our priority is to resolve any issues as quickly and fairly as possible.